Terms and Conditions

Ordering

If you place an order, by doing so you agree to be bound by these Terms and Conditions. We advise you to keep your order details for future reference. We have tried to make these Terms and Conditions as simple as possible and recommend that you print them from the Website when placing your order.

When you submit your order, you are intending to purchase products from us at the prices indicated on the Website.The contract between us is not formed until we have acknowledged acceptance of your order or we dispatch the products to you, whichever is the earlier.If you discover you have made a mistake with your order after you have sent it to us, please contact immediately so we can correct the mistake before the products are sent. If you are aged under 18, please get your parent or guardian’s consent before ordering.

Website Orders

All orders for products from the Website must be placed using the shopping basket facility provided on the Website.

When ordering on the website you will be directed to a secure website operated by our provider of on-line payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen on the Website displaying the details relating to your order.

Shipping & Delivery

Products will be delivered to the delivery address given by you when placing your order. If you order more than one product in a single order then they may be dispatched separately and arrive with you at different times.

Unless otherwise stated, please allow up 7-10 days for delivery to UK and mainland European addresses.

If you wish to have products delivered to outside the UK or mainland Europe please contact us before placing an order..Charges and delivery time will vary.

Delivery Charges

Any applicable delivery charges will be detailed at the checkout prior to you confirming your order.

Payment & Pricing

The prices indicated are on the website Payment must be made in British pounds. You can pay for products using most major credit and debit cards and via Paypal

It is your responsibility to ensure that the payment details you provide are correct and complete. We are not responsible for supplying products if the details you submit when making your order are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds and we will not dispatch the products until we receive payment in full.

The prices on the Website are checked regularly to ensure they are accurate and up-to-date. However, if we find they have changed when we receive your order we will contact you and ask if you wish to proceed.

Warranty

The 2 year guarantee becomes effective at the date of purchase (or the date of delivery if this is later).

  • You must provide proof of delivery/purchase before any work can be carried out on the lamp. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note.
  • All work will be carried out by Dovenden or its authorised agents.
  • Any parts which are replaced will become the property of Dovenden..
  • The repair or replacement of your lamp is under guarantee and will not extend the period of guarantee.
  • The guarantee provides benefits which are additional to and do not affect your statutory right as a consumer.
What's not covered?
  • Normal wear and tear
  • Accidental damage, faults caused by careless use, neglect or handling .
  • Connection of a non Dovenden supplied battery charger unit.
  • Repairs or alterations carried out by parties other than Dovenden or its authorised agents.
  • The product has been repaired or attempted to be repaired by anyone other than an employee of Dovenden.
  • The manufacturers label on the base has been altered, defaced or removed.

If you are in doubt as to what is covered by your guarantee, please contact us.

30 day money back guarantee

All products are covered by a 30-day money back guarantee. If you change your mind we ask that you return the product to us in its original condition with your proof of purchase within 30 days. We will either exchange it or give you a full refund. Please note that we are happy to arrange the return carriage but we do ask that you cover the cost of £10 per order for all products. Please contact us before returning any product.

Our 30 day money back guarantee does not affect your statutory rights.